Shipping Policy

Shipping Costs

Delivery is Free anywhere in Pakistan on orders of PKR 7,000 or more.

Orders below PKR 7,000 carry a flat nationwide delivery charge of PKR 700, whatever you order and wherever you are. There is no per-item charge and no regional surcharge.

The threshold is measured on the goods in your basket, before delivery is added. Checkout shows you which applies before you confirm, and the total you see there is the full amount our couriers do not collect anything extra at your door beyond the order total on a cash-on-delivery order.

Order Processing

Orders are picked, checked and packed within 1 to 2 business days of payment being confirmed. Orders placed on a weekend or a public holiday begin processing on the next business day.

You will receive an email confirming your order when it is placed, and a second email once it has been dispatched.

Delivery Times

Standard delivery takes 3 to 7 business days after dispatch. Deliveries to remote or outlying areas can take an additional 2 to 3 business days.

Delivery times are estimates, not guarantees. Weather, road closures and courier backlogs during peak periods can add time to a delivery, and we will keep you informed if your order is affected.

Delivery Appointments

Our courier will call the phone number on your order before delivery to agree a time. Someone aged 18 or over needs to be present to receive the order and sign for it.

Shipping Carriers

To ensure your furniture arrives in pristine condition, we partner with trusted nationwide logistics providers (such as TCS, Leopards Courier, Trax and Pakistan Post) as well as specialized LTL (Less Than Truckload) carriers for bulky items like office tables and modern cupboards. For bulk or B2B trade inquiries, please contact us on contact page. 

If nobody is available

If the delivery cannot be completed, the courier will attempt to reach you to rearrange. Where an order cannot be delivered after repeated attempts and we are unable to contact you, it may be returned to us and treated as a cancelled order under our Refund Policy.

What Arrives

All Westwood furniture is shipped flat-packed. Every carton includes:

• assembly instructions
• all standard hardware needed to build the item
• the panels and fittings listed in the instructions

Larger items ship in more than one carton. Cartons belonging to the same item occasionally travel on separate vehicles and can arrive on different days, so please check your dispatch email before reporting a missing part.

Tracking Your Order

Your dispatch email contains your tracking details. You can also see the status of every order under Orders in your account.

Damaged or Missing Items

Please inspect your order as soon as it arrives, before assembling anything.

• Keep the original packaging until you have checked the item over. It is needed to assess a transit damage claim and to return an item.
• Report any damage, defect or missing part within 48 hours of delivery through our contact page.
• Include your order number and photographs of the damage and of the outer carton. Photographs of the packaging tell us where in transit the damage happened.

Where an item arrives damaged or a part is missing, we will send a replacement part or a replacement item at no cost to you. If you would rather return it, see our Return Policy.

Where We Deliver

We deliver across Pakistan. If your address is outside our standard delivery network, contact us before ordering from remote areas and we will confirm whether we can reach you and how long it is likely to take.

Questions

If anything about your delivery is unclear, reach us through our contact page with your order number and we will look into it.